COVID-19
Important Information
FACE COVERINGS ARE REQUIRED AT NORFOLK FAMILY MEDICAL
While we are optimistic about the future now that vaccines are starting to roll out, COVID-19 means we are still operating differently at Norfolk Family Medical in order to keep you safe.
Virtual Visits - We will continue to provide the majority of care via virtual (video) or phone call visits. We encourage our patients to consider a virtual visit when possible as it is easy to set up (requiring only an email and web browser on a computer/cell phone) with the video medium often facilitating better care.
In Person Visits - While we do have the ability to see patients in person, these visits must be approved by a practitioner. This process may involve a preliminary visit by phone or video and then a brief in-person visit to complete the assessment when needed.
Appointment Times - Due to the volume of phone calls and emails our staff are receiving, we ask that you do not call in if you have not been contacted by a practitioner for your scheduled phone or virtual visit appointment. Emergency situations continue to occur and practitioners may be running behind. When scheduling your appointment, please arrange to be available for an hour after your booked appointment time.
Nursing appointments - The nursing station will only be open for certain services by appointment only.
Prescreening - If you have a fever, cough, headache, sore throat, loss of sense/smell or any cold & flu-like symptoms OR have had contact with or think you may have had contact with someone infected with COVID-19 please visit the COVID Clinic for testing. For more information and a more thorough list of symptoms, visit the Wellington Dufferin Guelph Public Health page on COVID-19 HERE
OR call our office at 519-836-9440.
Prescription Refills - As per our office policy, requests for prescription renewals and form completions should account for a minimum processing time of 48h for renewals and 72h for forms. If you have submitted a form, our staff will contact you once the form is comPrescreeningplete. Please avoid calling in for status inquiries.
Covid Assessment Center - COVID tests will now be done by appointment only. You can book an appointment by calling 1-226-773-1922
Location - 400 Southgate Drive
Hours - Monday- Friday: 8:00am - 8:00pm
Weekends & Holidays: 9:00am - 4:00pm
For those living outside of the Guelph area, please check the Public Health website for a local assessment center closest to you.
School-Related COVID Questions - For any school-related COVID questions about student symptoms and/or return to school after illness, PLEASE CONTACT PUBLIC HEALTH.