Norfolk Family Medical Cancellation Policy

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Cancellations:

Should you need to cancel or rebook your appointment, we ask that you give the office 24 hours notice.

You can cancel your appointment by leaving a voicemail with your first and last name, date of birth, the date of your appointment and briefly the reason for your cancellation.

However, please remember that we do not return voicemails to book appointments. If you are looking to rebook the appointment, you will need to speak with a receptionist or use our online booking system.

Missed Appointments and Late Cancellations:

If you miss an appointment or cancel/rebook within one hour of the scheduled appointment time, you may be charged a no-show fee.