Norfolk Family Medical

Norfolk Family MedicalNorfolk Family MedicalNorfolk Family Medical
  • Home
  • About Us
    • Maternity Care
    • Family Medicine
    • Civil Aviation Medicine
    • New Patients
    • Contact Us
  • Book Online
  • Current Patients
    • Clinic Policies
    • Nursing Station
    • Submitting a form
    • CANCELLATION POLICY
  • Resources
    • TB Skin Testing
    • Online Booking FAQ
    • After Hours Clinic
    • Related Links
    • Updates
    • Mental Health Resources
  • More
    • Home
    • About Us
      • Maternity Care
      • Family Medicine
      • Civil Aviation Medicine
      • New Patients
      • Contact Us
    • Book Online
    • Current Patients
      • Clinic Policies
      • Nursing Station
      • Submitting a form
      • CANCELLATION POLICY
    • Resources
      • TB Skin Testing
      • Online Booking FAQ
      • After Hours Clinic
      • Related Links
      • Updates
      • Mental Health Resources

Norfolk Family Medical

Norfolk Family MedicalNorfolk Family MedicalNorfolk Family Medical
  • Home
  • About Us
    • Maternity Care
    • Family Medicine
    • Civil Aviation Medicine
    • New Patients
    • Contact Us
  • Book Online
  • Current Patients
    • Clinic Policies
    • Nursing Station
    • Submitting a form
    • CANCELLATION POLICY
  • Resources
    • TB Skin Testing
    • Online Booking FAQ
    • After Hours Clinic
    • Related Links
    • Updates
    • Mental Health Resources

Clinic Policies

Health Cards

It is very important that you have a valid Ontario health card and that you present it to reception at each visit. 

Our office health card policy is as follows:  

We no longer accept invalid or expired Ontario health cards. Patients who arrive for an appointment with an invalid or expired health card will be charged a fee of $30.00 for each appointment until health card has been updated. 

This fee can be reimbursed if a valid health card is presented within 60 days of the appointment. Please be sure to keep your receipt: reimbursement CAN NOT be processed without the original receipt.

For information on how to renew your health card, please click the link below to visit Service Ontario:

Health Card Renewal

Patient Contact Information

It is very important that you notify us with any address/phone number changes in case we are needing to reach you.

Please also ensure that you update this information with Service Ontario.

Uninsured Services

Certain services provided by our physicians are not covered by OHIP.  These services include (but are not limited to):

  • Sick Notes
  • Prescription renewals without an appointment
  • Various Forms (Insurance, Ministry of Health, etc.)
  • Drivers Physicals
  • Transfer of Medical Records


If you are needing any of these services you will be charged a fee.


Ask your doctor about our annual extended coverage.

Prescription Renewals

If you are unable to come in for an appointment to have your prescription renewed you can have your pharmacy fax a renewal request to your doctor.  Please be aware that there may be a fee of $15 charged for renewals without an appointment.

Please allow a minimum of 48 business hours for processing of ALL prescription renewal requests.


PLEASE NOTE:  It is always best to schedule an appointment so that your doctor can assess if the medication/dose is still suitable for you.

Specialist Appointments

If your doctor has made a referral to a specialist for you the office will contact you once we have an appointment date/time.  Depending on the specialist it may be weeks, or sometimes months, before we are given any appointment information.


PLEASE NOTE: It is your responsibility to reschedule or cancel any specialist appointments.  Doing so in a reasonable amount of time allows them to use that appointment slot for someone else.

If you fail to show up for your appointment you will likely be charged a fee by the specialists office.  

Travel Medicine

The doctors at Norfolk Family Medical do not offer travel advice.

If you are going on a trip and are looking for information on vaccinations or preventative medications, please click HERE to visit the Dawson Road Travel Clinic

  • Maternity Care
  • Family Medicine
  • Civil Aviation Medicine
  • New Patients
  • Contact Us
  • Clinic Policies
  • Nursing Station
  • After Hours Clinic
  • Related Links

Norfolk Family Medical

85 Norfolk St., Suite 305, Guelph, ON N1H 4J4

(519) 836-9440 or (519) 766-1490

Copyright © 2018 Norfolk Family Medical - All Rights Reserved.

Powered by

Previous Patients of Dr. Jolley

How to request your medical records:

Option 1: Complete the online form: www.recordsolutions.ca/DrKJolley/

Option 2: Call RSRS at 1-888-563-3732 to make arrangements.

Option 3: Submit a completed authorization form:

  • Email: medicalrecords@rsrs.com
  • Fax: 1-877-398-5932
  • Mail: Dr. Jolley c/o RSRS, 111 St. Regis Cres. south, Toronto, ON M3J 1Y6

*Record transfers are NOT covered by OHIP and will be subject to a fee.